Digital 1 CRM is the customer relationship management system offered under Digital 1. It’s a powerful system offering many of the standard CRM features as well as some advanced features.
The software consolidates customer information, documentation and interaction over a variety of channels into one database for easy and convenient access.
It assists with marketing automation, numerous workflow processes, contact centre automation, simplification of customer service processes, billing and invoicing functionality, integration with external applications, data reporting and of course, the all important ability to track productivity and overall performance.
